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Buyer FAQs

Buyer FAQs
How do I login?

To login as a buyer, enter your username and password in the designated fields on the login page. If you forgot your password, you can reset it using the 'Forgot Password' link.

Login here
How do I change or reset my password?

If you have forgotten you password when trying to sign-in do the following:

  1. Click on the forgot password link. 
  2. Enter in your email
  3. Click on the link in the received email 
  4. Set the new password
How to I track my order?

In the Buyers -> About My Order menu item in the footer, you will see the link.

The link is located here.
How do I contact the seller?

The My Account -> Messages (you can also find this in the footer Buyers -> Messages) page allows customers to:

  • View their own threads. For convenience, the threads with new messages from vendors are highlighted.
  • Send new messages in their own threads. Just click on the ID of the thread, type the message, and click Send.
What forms of payment do you accept?

Surplus Eco Store currently accepts payments via Stripe. PayPal payments will be accepted soon.
What is Stripe?

Stripe provides a suite of commerce solutions for Australian businesses, including the ability to accept various forms of payment online and in person
How do I pay using Stripe ?
  1. The customer provides their card information, either online or in person.
  2. Those card details enter Stripe's payment gateway, which encrypts the data.
  3. Stripe sends that data to the acquirer, which is a bank that will process thetransaction on the merchant's behalf.
  4. The payment then links back to your invoice and marks it aspaid.
What are cookies? Do I need to enable cookies on my browser?

A cookie is a small amount of data that is sent to your browser from a web site and isstored on your computer's hard drive. If your browser's preferences allow it (mostbrowsers are installed with cookies enabled), each web site can send its own cookieto your browser. To protect your privacy, cookies do not store personal informationbut instead use anonymous unique identifiers. Each web site can only access thecookie they have sent to your hard drive, not the cookies sent by other web sites.

You need to enable cookies on your browser to enjoy all the shopping features onsurplusecostore.com.au. Cookies need to be enabled on your browser so you canadd products to your shopping cart and to access your account information. If youshare your computer with others and you do not want them to have access to youraccount information, be sure to log out before leaving your computer unattended.You can log out by clicking on the Logout link at the top of the page.
What are your shipping and return policies?

Please review the Individual Seller's Terms and Conditions when purchasing items to confirm what their shipping and return policy is.