To keep Surplus Eco Store a safe place, sometimes we remove listings that violate our policies. If we remove your listing, we'll send you an email to your Messages and to your registered email address explaining why.

The following information is required when lisitng a product:

• Product Name (includes model, brand and dimensions)
• Pricing (excl. Tax)
• Category the product is assigned to
• Brand of the item so it can found under Brand searches
• Images that clearly show the product
• Description of the product (don't copy from the manufacturer website as this will impact the SEO of your listing)
• Weight of the shipped item. This is used calculate shipping costs

To start click on the seller application form, it is simple and will take you minutes to complete. Once approved, you will receive a welcome email.

No there is no cost to become a seller, the Starter plan is free.

You will need the following information:

1. Online Terms and Conditions for selling your products online.
2. Your Logo (.png or .jpg)
3. Setup your payment gateway with Stripe.com. This necessary to ensure you are able to receive your payments from Surplus Eco Store.
4. Ensure you have setup Shipping Account with Australia Post (for the Australia marketplace). All shipping rates will be using Australia Post. Any costs over what is paid by your customer is to be covered by you.

Once your account has been created, you can login into your seller portal vis this link.

Once approved, you will receive a welcome package, instructions and videos on how to login/register to your Seller Store and upload your own products, update pricing and more.

Message center allows you and your vendors to stay in touch with customers. On the Users → Message center

• read customers’ messages;
• answer those messages, including customers’ questions on specific products or orders.

The right side of the page contains the context (for example, information about the product or order), which allows you to understand the customer’s question better. The link leads the vendor to the product page or order right from the dialogue.

To login as a buyer, enter your username and password in the designated fields on the login page. If you forgot your password, you can reset it using the 'Forgot Password' link.

Login here

If you have forgotten you password when trying to sign-in do the following:

1. Click on the forgot password link. 
2. Enter in your email
3. Click on the link in the received email 
4. Set the new password

In the Buyers -> About My Order menu item in the footer, you will see the link.

The link is located here.

The My Account -> Messages (you can also find this in the footer Buyers -> Messages) page allows customers to:

• View their own threads. For convenience, the threads with new messages from vendors are highlighted.
• Send new messages in their own threads. Just click on the ID of the thread, type the message, and click Send.

Surplus Eco Store currently accepts payments via Stripe. PayPal payments will be accepted soon.

Stripe provides a suite of commerce solutions for Australian businesses, including the ability to accept various forms of payment online and in person

1. The customer provides their card information, either online or in person.
2. Those card details enter Stripe's payment gateway, which encrypts the data.
3. Stripe sends that data to the acquirer, which is a bank that will process thetransaction on the merchant's behalf.
4. The payment then links back to your invoice and marks it aspaid.

A cookie is a small amount of data that is sent to your browser from a web site and isstored on your computer's hard drive. If your browser's preferences allow it (mostbrowsers are installed with cookies enabled), each web site can send its own cookieto your browser. To protect your privacy, cookies do not store personal informationbut instead use anonymous unique identifiers. Each web site can only access thecookie they have sent to your hard drive, not the cookies sent by other web sites.

You need to enable cookies on your browser to enjoy all the shopping features onsurplusecostore.com.au. Cookies need to be enabled on your browser so you canadd products to your shopping cart and to access your account information. If youshare your computer with others and you do not want them to have access to youraccount information, be sure to log out before leaving your computer unattended.You can log out by clicking on the Logout link at the top of the page.

Please review the Individual Seller's Terms and Conditions when purchasing items to confirm what their shipping and return policy is.